Frequently Asked Questions

ConnecThrive is a next-generation learning and development platform that connects coaches, mentors and trainers with clients, mentees and participants. It offers awareness, growth and transformation to individuals and organizations, while helping coaches, mentors and trainers inspire others, share knowledge and create value. Its digital solutions also make the development journey more accessible, more efficient and more visible.

ConnecThrive is a growth and value-creation ecosystem designed for clients, mentees and participants who want to move forward in coaching, mentoring and training, as well as for coaches, mentors and trainers who want to turn their knowledge and experience into value.

• Individuals who want to invest in personal or professional growth,

• Managers, leaders and entrepreneurs,

• Students and early-career talent,

• Organizations that want to support employee development,

• Organizations that want to run internal coaching, mentoring or training programs,

• Professionals who want to create value and generate income through their expertise can actively benefit from the platform.

On ConnecThrive, you can shape your development journey across three main categories with flexible service models suited to different learning styles:

1. Coaching Services (Synchronous / Live)

These are coaching sessions aimed at your individual or organizational goals.

They are offered fully synchronously, meaning as live meetings held at the same time as the ConnecThrive Professional.

Coaching services are offered in the following categories:

• Coaching Experience Gain
• Mentor Coaching
• Parenting Coaching
• Relationship Coaching
• Career Coaching
• Student Coaching
• Sports Coaching
• Life Coaching
• Agile Coaching
• Team Coaching
• Executive Coaching

2. Mentoring Services (Synchronous / Live)

These are structured meetings that let you work one-to-one with an experienced mentor in a specific area of expertise.

Mentoring services are offered in the following categories:

• Career and Professional Development
• Leadership and Management
• Entrepreneurship and Innovation
• Technology and Digital Transformation
• Corporate Expertise Areas

Mentoring also progresses as synchronous, structured live meetings held together with the ConnecThrive Professional.

3. Training Services (Synchronous - Asynchronous - Hybrid)

Training is offered in three different models depending on the content type and the training / program design:

Synchronous Trainings

Live sessions organized at the same time as the trainer.

Asynchronous Trainings

Digital content that lets you progress at your own pace with materials such as videos, interactive e-learning content, documents, assignments and exams.

Hybrid Trainings

A modern training model that combines synchronous and asynchronous methods and makes the learning and development process both flexible and interactive.

In this category, you can receive services under the following topics:

• Wellbeing
• Personal Development
• Leadership and Management Competencies
• Organizational Development and Transformation
• Technical / Functional Competencies
• Compliance and Legal Obligations
• Foreign Languages

All coaches, mentors and trainers who apply to join the ConnecThrive Professionals Network go through a careful evaluation process that includes profile review, experience checks and document verification. Professionals whose applications are approved are added to the ConnecThrive Professionals Network.

Yes, you can.

You can rate and review the professional you worked with and the program you purchased.

You can also send any comments and suggestions you want to share with us to the email address [email protected], or use the form opened by the "Contact Us" button on the homepage.

You do not need to register in order to access the website and review the services offered.

However, to purchase a service, message professionals, schedule sessions / meetings, access asynchronous content and manage and track your development journey with digital tools, you need to register on the platform.

Yes. Organizations can also register on the platform as both "Service Receivers" and "Service Providers" and benefit from ConnecThrive’s services and digital solutions.

You can delete your account from the "Settings" section.

ConnecThrive offers several helpful tools so you can quickly find the professional and / or development program that best fits your needs. You can discover the support you are looking for by following these steps:

• Detailed Profile Review Each professional’s experience, areas of expertise, certificates, approach, service scope and pricing information are clearly shown in their profile. This makes it easy to compare the person that best matches your needs and expectations.
• Fast Filtering with the Search Bar By typing keywords into the search bar (for example, leadership coaching, career mentor, personal development), you can instantly reach relevant results.
• Category and Navigation Convenience The sub-headings in the coaching, mentoring and training categories let you filter according to your needs, expectations and interests.
• Exploring Development Programs Programs in synchronous, asynchronous and hybrid models are displayed with detailed information such as content scope, target outcomes and user reviews. This helps you choose a program that fits both your needs and your learning style.
• Clarifying Through a Message If you want, you can message the professional to see whether the service is a good fit for you and request a free introductory consultation.

Yes. After registering on the platform, you can send a message to the professional providing the service and request a free introductory consultation.

You can easily purchase the offered services by clicking the "Buy Program" button and paying with fast and secure payment methods.

The notification about the service you purchased is sent automatically to the professional providing the service. After receiving the purchase notification, the professional contacts you within 2 business days at the latest.

You can then plan the sessions together with the professional through the platform’s digital tools, and track the process and keep records through the calendar and digital tools.

Sessions / meetings can be held through an online video-conferencing tool determined by the professional or agreed jointly by the professional and the service receiver (Zoom, Google Meet, Teams, WhatsApp, FaceTime, etc.), or at a physical location.

• The platform is integrated with Google Meet and Zoom. Online sessions / meetings can be run directly through Google Meet and Zoom via the platform’s digital solutions.

The location / method of the synchronous service is shown in the information provided in the professional’s program, or can be clarified through direct communication.

Thanks to ConnecThrive’s Learning Management System (LMS), you can access asynchronous trainings anytime and from any device with an internet connection.

The process works like this:

• When the program is purchased, the content is assigned to your account. When you buy a program that includes asynchronous content, those materials are automatically added to the "My Trainings" area in your profile.

• You access all digital content in a holistic development journey format. When you open the "My Trainings" page and click the "Start Program" button;

• video content,

• interactive e-learning modules,

• documents,

• assignments,

• quizzes / exams are displayed in one flow.

• You complete the content at your own pace. Thanks to the asynchronous structure, you can move through the learning and development materials in the order you want, or follow the program design’s guidance, at your own pace.

• Your progress is saved automatically. The LMS infrastructure automatically records how much of the videos you watched, which assignments you completed and your exam results. You can continue from where you left off in unfinished programs, and you can revisit completed programs anytime.

• Assignments and exams reinforce learning and support lasting retention. Some programs may include assignments or exams. By completing them, you can review your progress and revisit the necessary trainings based on your learning needs.

• Your digital certificate is created when the program is completed. If a certificate is defined for the program, once you complete all modules the program automatically changes to "Completed" status and your digital certificate is added to your profile.

Yes, you can.

With the satisfaction survey, you can objectively evaluate the program you purchased and / or the professional who provided the service, and write your comments.

By clicking the "My Dashboard" button in the "Client / Mentee / Participant" panel of your profile, you can access detailed data about both the services you provide and the services you receive.

You can share your experience with us and request that the process be reviewed.

• Refresh the page,
• Check your connection,
• Try logging in from a different browser,
• If the issue persists, contact us via email at [email protected] or through the WhatsApp channel at +90 533 560 84 34.

You can pay with a credit / debit card through iyzico’s secure payment infrastructure.

Is iyzico membership paid? No, it is completely free. You can sign up instantly through the iyzico mobile app or by tapping the image above.

What is Pay with iyzico? Pay with iyzico, the easiest way to pay, lets you pay as quickly and securely as possible with your balance, bank card or bank transfer / EFT.

What is iyzico balance? iyzico balance is the amount that lets you shop without needing a credit card. You can load money into your iyzico account via the mobile app, spend it as you wish, and withdraw the balance to your bank account if you want.

How do I add money to my iyzico account? In the iyzico mobile app, after tapping "Add Money", you can choose "Load with Card" or "Load with EFT / Bank Transfer". If you want to top up with a card, tap "Load with Card" and enter the amount you want to add. Then you can continue with one of your saved cards or add a new card and complete the top-up process. All transactions made with your card are reflected in your balance instantly, 24/7.

If you choose "Load with EFT / Bank Transfer", select your bank account and enter the amount you want to add. EFT / bank transfer top-ups are also reflected in your balance instantly.

When will the money I loaded into my iyzico account appear in my balance? Money you load with your card or via EFT / bank transfer is reflected in your balance immediately.

How do I spend the balance in my iyzico account? You can currently use the balance in your iyzico account on tens of thousands of sites; very soon, you will be able to pay with your balance on all websites that use iyzico payment infrastructure.

How do I withdraw money from my iyzico balance? From the iyzico mobile app, tap "Withdraw Money", enter the amount you want to withdraw, then enter the IBAN where you want the money to be sent. The amount you withdraw is reflected in your bank account on the next business day.

Where can I track my refunds? Download the iyzico mobile app to track your refunds, and if a question comes to mind, you can get 24/7 live support.

When will my refund appear in my account? As soon as your refund request is approved, it is transferred to your account.

Is it free to load money into my iyzico account? No, all transactions you make in your iyzico account are free.

Is it free to withdraw money from my iyzico account? No, all transactions you make in your iyzico account are free.

Yes, you can.

The invoice related to the service you purchased is issued by ConnecThrive after the service is completed, in line with the applicable legislation, and is sent to you.

Unfortunately, no. Services are personal.

Cancellation and refund conditions vary depending on the type of service.

For asynchronous (digital content) services; if access to the content is provided together with payment, the right of withdrawal cannot be used and no refund is made.

For synchronous (live session / meeting) services; if the service has not started, the right of withdrawal can be used within 14 days. No refund is made once the session has been conducted or the service has started.

If you think the service was performed incompletely or defectively, you can contact us in writing within 48 hours after the session ends.

ConnecThrive Professionals are experienced coaches, mentors and trainers who create value and earn income by sharing their expertise through ConnecThrive.

After registering on the platform, you can apply either by filling out the form you access via the "Join Us" button or by ticking the "I want to register as a Coach / Mentor / Trainer" checkbox on the sign-up page and completing the form.

Your application is reviewed within 72 hours and you will receive a response via [email protected].

You can also find detailed information about the joining process by clicking the "See the Process" button under the "Coach / Mentor / Trainer" heading on the website’s "Process and Flow" page.

Depending on your area of expertise, you can offer coaching, mentoring and training services in different categories.

The platform is designed to support both synchronous, one-to-one experiences and asynchronous, digital-content-based learning and development journeys.

After your application to join the ConnecThrive Professionals Network is approved, you can create a profile that includes your experience, certificates, services you offer and your promotional video.

After your application to join the ConnecThrive Professionals Network is approved, your "Coach / Mentor / Trainer Panel" is opened and a platform usage guide is shared with you.

Through the panel you can:

• Add your coaching, mentoring, training and consulting services to the system,
• Create the content scope for each service,
• Define the service model type (synchronous / asynchronous / hybrid),
• Set details such as duration, method, target audience, outcomes and pricing for your program.

Yes. Organizations can also register on the platform as both "Service Receivers" and "Service Providers" and benefit from ConnecThrive’s services and digital solutions.

No, it is not mandatory; however, it is recommended to build trust, ensure the right match and clarify the service receiver’s needs.

The purpose of the introductory meeting is to:

• Understand the service receiver’s expectations,
• Determine whether the service is suitable for them,
• Clear up questions and create a basis for working together,
• Start the development journey effectively.

The length of the introductory meeting is entirely up to you.

The notification for the purchased service is sent to you automatically. After receiving the purchase notification, you must contact the service receiver within 2 business days at the latest.

You can plan the sessions / meetings together with the service receiver through the platform’s digital tools, track them in the "My Calendar" section and keep a record of the progress.

Sessions / meetings can be conducted through an online video-conferencing tool chosen by the professional or agreed jointly by the professional and the service receiver (Google Meet, Zoom, MS Teams, WhatsApp, FaceTime, etc.), or at a physical address.

• The platform is integrated with Google Meet and Zoom. Online sessions / meetings can be run directly through Google Meet and Zoom via the platform’s digital solutions.

The place / method of the synchronous service is shown in the program information provided by the professional, or can be clarified through direct communication.

On ConnecThrive, you can manage your calendar flexibly according to the type of service you offer:

• For Group Sessions / Meetings

• You can set the date and time of the program yourself and add that information to the details area of the program you are offering for sale.

• For synchronous programs without a listed date, you can determine the dates of the services to be offered to organizations by discussing shared availability with the relevant organization representatives.

• You can save the dates you set in your calendar.

• For One-to-One Sessions / Meetings

• You can plan the session / meeting date and time together with the service receiver based on your mutual availability.

• You can save the selected date and time to your digital calendar.

How do I manage asynchronous programs and content?

Thanks to the platform’s Learning Management System (LMS), you can bring together different content formats and turn your programs into a holistic development journey.

On the platform you can:

• Upload video content,
• Add interactive e-learning modules,
• Define documents, assignments and exams.

*We will also share a guide with you explaining how to carry out these actions.

In a hybrid model, you can combine live sessions and digital content in the same program. This model delivers an integrated learning experience by bringing together live sessions + workshops + videos + documents + assignments + exams.

*We will also share a guide with you explaining how to carry out these actions.

Through the in-platform messaging feature or the contact details of the service receivers, you can:

• Answer questions,
• Plan an introductory meeting,
• Clarify program details,

and provide recommendations and / or feedback for the development process.

Service receivers can objectively rate the program and / or the professional providing the service through the platform and leave comments.

You can view the ratings and comments through the platform.

You can also gain detailed insights using the Coaching / Mentoring / Training Process Evaluation Survey that can be added to the end of programs.

You can report the situation to us and request that the process be reviewed.

By clicking the "My Dashboard" button in the "Client / Mentee / Participant" and "Coach / Mentor / Trainer" panels in your profile, you can access detailed data about both the services you provide and the services you receive.

Yes, you can use your platform account as both a "Service Provider" and a "Service Receiver".

In your profile, the "Client / Mentee / Participant" panel is used for the services you receive, while the "Coach / Mentor / Trainer" panel is used for the services you provide.

Only the Service Provider has the authority to determine the program price.

ConnecThrive does not interfere with pricing policy; it may only make recommendations from time to time.

As consideration for the intermediary service arising from the sale of services, ConnecThrive charges a 30% intermediary service fee on the service amount excluding VAT.

Payouts are made after the service is completed, the sales amount is transferred to the platform account via the payment provider, the 48-hour objection period has expired, and the necessary invoicing steps are completed.

Invoicing for the Service Receiver is handled by ConnecThrive.

To receive your payout, you need to issue the relevant invoice to ConnecThrive or, where required, complete the expense note process.

• If you have questions about the process, you can contact us via email ([email protected]) or WhatsApp (+90 533 560 84 34).

• Refresh the page,
• Check your connection,
• Try logging in through a different browser,
• If the issue persists, contact us via email at [email protected] or through the WhatsApp channel at +90 533 560 84 34.

The platform enables professionals to turn their expertise into digital content and gives learners the chance to progress through development journeys at their own pace.

Content types that can be created in the system:

• Video trainings
• Interactive e-learning modules
• Documents and resources
• Assignments
• Quizzes and exams

This supports synchronous, asynchronous and hybrid learning models alike.

The platform enables professionals to turn their expertise into digital content and gives learners the chance to progress through development journeys at their own pace. The following content types can be created in the system:

• Video trainings
• Interactive e-learning modules
• Documents and resources
• Assignments
• Quizzes and exams

This supports synchronous, asynchronous and hybrid learning models alike.

Service receivers and service providers can:

• Communicate through the in-platform Messaging Tool,
• Schedule sessions and live meetings through the Digital Calendar,
• Keep records of the meetings that took place and the process notes.

• The platform is integrated with Google Meet and Zoom. Online sessions / meetings can be run directly through Google Meet and Zoom via the platform’s digital solutions.

At the end of completed programs, participants can receive a digital participation certificate. Certificates are generated automatically and stored in the user’s profile.

Both service receivers and professionals can make objective evaluations after each session or program. This feedback helps:

• Improve service quality,
• Analyze professional performance,
• Improve the user experience.

Users earn points (ThriveCoin) from platform activity. The ThriveCoins earned can be used for program purchases, seasonal campaigns and special benefits.

This system increases user motivation and makes the process more interactive.

Thanks to the detailed dashboard and comprehensive reports, you can easily track process, activity and performance.